Legal
Terms & Conditions
Last updated: September 2026
These Terms & Conditions apply to all catering, food and event services provided by ORA Events ("ORA", "we", "us", "our") to the person or organisation making the booking ("the Client", "you", "your"). By accepting a quotation, paying a booking fee or otherwise confirming your booking with ORA, you confirm that you have read, understood and agree to these Terms & Conditions.
1. Booking & Confirmation
All bookings are subject to availability and are only confirmed once you have accepted our written quotation or proposal, and the required booking fee/deposit has been paid.
A booking is not considered confirmed until both of the above have been received.
By accepting our quotation and paying the booking fee, you confirm that you have read and agreed to these Terms & Conditions.
2. Cancellations
Cancellations made more than 30 days before the event date will forfeit the deposit only.
Cancellations made within 30 days of the event date will be liable for the full booking value.
ORA Events reserves the right to cancel a booking in exceptional circumstances. In such cases, all payments received will be refunded in full.
3. Pricing
All prices quoted are subject to change until a booking is confirmed with a deposit. Quotes are valid for 14 days from the date of issue.
Travel charges may apply for events outside our standard service area. This will be confirmed at the time of quotation.
4. Allergens & Dietary Requirements
ORA Events takes allergen and dietary requirements seriously. All known requirements must be communicated at the time of booking.
Whilst every effort is made to accommodate dietary needs, our food is prepared in an environment where allergens including nuts, gluten, dairy and other common allergens are present. We cannot guarantee a completely allergen-free environment.
5. Liability
ORA Events holds public liability insurance. We are not liable for any loss, damage or injury caused by circumstances beyond our reasonable control.
The client is responsible for ensuring a suitable, safe environment for our team to set up and operate at the event venue.
6. Intellectual Property
All content on this website, including images, text and branding, is the property of ORA Events and may not be reproduced without prior written consent.
7. Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Contact
If you have any questions about these terms, please contact us at hellooraevents@gmail.com.