FAQs | ORA — Luxury Event Catering Questions Answered

Question 1

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible, particularly for peak dates (spring and summer weekends, Christmas). We typically ask for at least 4–6 weeks' notice, though we will always try to accommodate last-minute requests where possible.

Question 2

How does the booking process work?

Accepted Answer

Simply get in touch via our enquiry form with your event details. We will respond within 48 hours to discuss your requirements, provide a bespoke quote, and guide you through the next steps. A deposit secures your date.

Question 3

Do you require a deposit?

Accepted Answer

Yes, a 25% deposit is required to secure your booking. The remaining balance is due 14 days before your event.

Question 4

Can you cater for dietary requirements?

Accepted Answer

Absolutely. We cater for all dietary requirements including gluten-free, vegan, vegetarian, dairy-free, nut-free, and halal. Please let us know your guests' needs when you enquire and we will tailor your menu accordingly.

Question 5

Do you set up and style the table?

Accepted Answer

Yes, full setup and styling is included in all our packages. We arrive in advance of your event to set up and style the table, and return afterwards to collect everything.

Question 6

Do you travel outside Hertfordshire?

Accepted Answer

Yes, we regularly travel to Bedfordshire, Cambridgeshire, London, and beyond. Travel costs are calculated based on distance and will be included in your bespoke quote.

Question 7

Where do you source your ingredients?

Accepted Answer

We work with trusted local suppliers and artisan producers to source the finest seasonal ingredients. Quality is at the heart of everything we do.

Question 8

Can I taste the food before booking?

Accepted Answer

For larger events, we offer tasting sessions by appointment. Please mention this when you enquire and we will be happy to arrange one.

Question 9

Can I make changes after booking?

Accepted Answer

Yes, we are flexible. Minor changes to guest numbers and menu selections can be made up to 7 days before your event. We will always do our best to accommodate your needs.

Question 10

How much does styling cost?

Accepted Answer

We offer bespoke cart styling which includes personalised branding and signage, personalised menus with your event branding, floral designs and general styling. Pricing available upon request.

Everything you need to know

Booking & planning

Dietary requirements

Setup & delivery

Still have questions?